Crucial Conversations


The Fire and Emergency Services Training Institute (FESTI) is proud to have entered into a partnership with Vital Smarts. Vital Smarts is an innovator in corporate training and leadership development.

With award-winning training products based on more than 30 years of ongoing research, they have helped more than 300 of the Fortune 500 realize significant results using a proven method for driving rapid, sustainable, and measurable change in behaviors. This new program will help teach our organization how to:

•Dialogue safely about any topic
•Achieve universal accountability
•Help leaders influence organization-wide behavior
•Increase employee engagement through self-directed change

FESTI with its team of Certified Trainers is pleased to offer the Crucial Conversations course. Crucial Conversations is a course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. Whether teaching you or your employees the effective vital behaviors of speaking up quickly and candidly, creating a culture of accountability, or changing entrenched bad behaviors, you’ll join the ranks of hundreds of organizations that have experienced dramatic improvements in training results such as:

•Quality improvements of 30-40%
•Grievance reductions of 90%
•Turnover reductions of 50%
•Employee satisfaction improvements of 80%
•Safety/compliance improvements of 40-60%

For information on course availability please contact FESTI directly.

Price: $1,154.59

Available Classes

Class Scheduled Dates Registration Deadline

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